dolnośląskie / Wrocław
Back Office Administrator
2021-12-22
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids Family. Thats why Hemmersbach is The Social Purpose IT Company.
Back Office Administrator
Wroclaw
YOUR TASKS
- Monitoring and closing incidents in the ticketing system
- Contacting with customer via phone or e-mail
- Active contacting and troubleshooting with our engineers (technical support)
- Monitoring the correct timelines (SLA) and ticket flow
- Maintaining positive relations with our corporate customers
OUR REQUIREMENTS
- Good English
- Good knowledge of MS Office
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees kids access to educational modules
- Remote work possibility during the pandemic
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
YOUR TASKS
- Monitoring and closing incidents in the ticketing system
- Contacting with customer via phone or e-mail
- Active contacting and troubleshooting with our engineers (technical support)
- Monitoring the correct timelines (SLA) and ticket flow
- Maintaining positive relations with our corporate customers
OUR REQUIREMENTS
- Good English
- Good knowledge of MS Office
- Ability to multi-task and adapt to changes
- Communication with customer skills
- Ability to work in a team
- Openness to learn new skills – technical vocabulary and issues from hardware area
YOUR BENEFITS
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees kids access to educational modules
- Remote work possibility during the pandemic
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic