Customer Operations Representative - Danish Speaker
Join Our Danish-Speaking Team Today!
Together with your colleagues in Customer Operations, you will handle day-to-day order management, resolve disputes and queries, prepare reports, and proactively communicate with our customers. You’ll also collaborate closely with the rest of the team to ensure high-quality customer service.
How Will You Make an Impact?
You’ll play a key role in achieving our targets and KPIs. If you’re positive, open-minded, highly motivated, and proactive with excellent communication and analytical skills, you might be the perfect fit for this role! Depending on your profile, your responsibilities may include:
- Order Management: Handle orders, ensure smooth processing, and address customer queries via phone and email.
- Collaboration: Communicate effectively with colleagues across departments, including customer service, production, warehouse, and transport planning.
- Dispute Resolution: Register, track, and resolve disputes while maintaining strong customer relationships.
- Reporting and Data Management: Prepare reports for business units and maintain accurate customer master data.
- Process Improvement: Participate in improvement initiatives, projects, and documentation reviews aligned with established guidelines.
What Will Make You Successful?
We are looking for dedicated individuals who thrive in a dynamic environment and are driven to work flexible hours. Comprehensive training will be provided. Ideally, you bring the following to the table:
- Language Proficiency: Fluency in English and Danish (B2/C1 level) with excellent written and verbal communication skills.
- Customer-Focused Approach: A proactive, solution-oriented mindset with strong organizational skills and attention to detail.
- Team Collaboration: A One-Team spirit and ability to thrive in a fast-paced support center environment.
- Technical Skills: A natural flair for IT systems, digital tools, and familiarity with SAP and CSM (training provided if needed).
- Flexibility and Commitment: High dedication to achieving results, improving services, and working flexible shifts, including some weekends.
What Do We Offer?
At Arla, you’ll find a truly international environment with opportunities to collaborate across cultures and borders. Bring your knowledge and insights to help shape the future of Customer Service at Global Shared Services.
Benefits include:
- A global operating environment.
- Comprehensive medical care and life insurance.
- Additional perks like gym memberships, vouchers, travel points, or cinema tickets.
- A Scandinavian work style with no dress code.
- Expert training, professional induction programs, and development opportunities.
- Financial support for your education.
- A relocation package.
- Employee referral and assistance programs (covering legal, psychological, health, and financial advice).
- Support for a healthy lifestyle (fruit days, facilities for sports enthusiasts, challenges, and active teams).
- Additional holidays based on length of employment (up to four extra days).
In the office, you’ll enjoy:
- A modern workspace with adjustable desks and high-quality furnishings.
- A spacious canteen and great coffee and tea on every floor.
- Chill-out areas with X-box, pool tables, board games, foosball tables, and even swings.