Customer Service Specialist with German
With a startup spirit and 80,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands—and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Inviting applications for the role of Order Management Specialist with German
- Creating and booking of Orders in the ERP system
- Handling customer requests
- Ensure resolution to customer requests
- Contact with the customers via e-mails/phone
- Updating the information in the system (regarding clients, supplies, pricing)
- Gathering information from logistics partners and informing customers regarding availability and deliveries
- Building a relation with clients and sales representatives
- Checking and solving potential issues between client purchase orders and system information
- Solving issues regarding damaged goods, shipment delayed, etc.
- Handling complaints related to logistics and return transports
- Offering resolutions for internal updating requests: credit/ debit notes, reimbursements
- Communicating with the warehouse and forwarders and efficiently manage the delivery process to ensure return of goods to the final recipient
- Preparing the relevant documents for the orders (export, transport, customs)
- Daily monitoring the assigned orders and customer requests
- Escalating any problems, delays, inconsistencies
- Proposing resolution for streamlining activities and taking part in projects to implement these ideas
- Daily monitoring the assigned orders and customer requests
- Very good knowledge of German - min.C1 level
- Very good knowledge of English - min. B2 level
- Good MS Office (especially MS Excel) knowledge
- Analytical thinking and ability to learn fast
- Personal culture and ability to deal with the client properly
- High motivation and willingness to learn
- Previous experience in Customer Care/ Order Management
- Attractive salary
- Remore work
- Possibility to take part in the new process
- Stable job offer – employment contract
- Various trainings (initiating, soft skills)
- Possibility of development
- Benefits (Insurance, Luxmed, Multisport, Lunchpass Card, additional vacation days, biking policy)
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.
As an Equal Opportunity Employer – we encourage you to apply to this opening position(s) with your preferred CV format. Please note that Genpact does not impose any CV format nor do we require you to enclose, a photograph to your CV as part of the application process. It is the candidate’s absolute discretion if he/she chooses to upload a CV with or without a photograph enclosed.