IT Support Agent with Finnish

Recruitment process for this position and onboarding trainings are conducted online.

What do you need to start?

• good knowledge of English and very good knowledge of Finnish
• willingness to take first steps in IT  
• can-do-it and problem-solving attitude  
• the ability to talk to anyone and cooperate with a team 

• basic IT skills (Microsoft products, internet, hardware devices etc.) or a technically oriented mind  

What duties will help you grow as an expert?

• Imagine that your friend works for a big pharmaceutical company. In their daily job, they develop new medicines and record research results in a special application on the company laptop. One day, they can’t access this application, so they take a phone and call IT Support Line.
• Your job would be to answer such phone calls and solve this kind of issues. We will equip you with all necessary tools and knowledge so you will be able to help those end users like your friend.
• You will troubleshoot over the phone, chat or e-mail. In case you won’t be able to handle it on your own, you will have a team of colleagues to always back you up.

What your development path can look like?

• Incident Manager – if you can think and make decisions quickly
• Change Manager – if you are well-organized and know ITIL 
• Project Manager – if you want to have mastering and developing projects
• Service Integration and Management Consultant – if you like working with clients and adjusting projects to their needs
• Junior IT Technician – if you want to work directly with IT infrastructure  

What have we prepared for you?

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• Flexible working hours thanks to a variety of projects (standard, part time, late shifts). Ask your recruiter about possible options.

• We dont have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?