Senior Cash Collection Accountant with German
- Managing assigned complex AR Portfolio according to established company standards and policies
- Building relationship with customers and internal departments, maintaining excellent customer’s satisfaction
- Driving continuous improvement within the team
- Providing support and coaching for other team members
- Variable tasks may be extended to accommodate business and project needs
- Performs collection activities (phone calls, emails, dunning letters) to identify reasons for non-payment.
- Analyzes and learning Customer’s payment behavior and identifying opportunities for process improvement.
- Identifies and escalates problematic accounts to the appropriate function
- Negotiates, implements, and documents agreed payment solutions, escalates unpaid amounts to Insurance Company/ Legal Team.
- Performs complex Customer account reconciliation including disputes resolution process and bonus settlement.
- Prepares and distributes reports and documents to 3rd parties and internal stakeholders.
- Cooperates with external functions being Sales, Customer Service & Credit Management Teams in establishing proactive approach for managing AR balances and internal Cash Application team.
- Collaborates with other departments (Internal Controls, General Accounting, Center of Excellence, Master Data, Quality Assurance) to ensure prompt Customer query resolution and alignment.
- Provides training and support to other team members.
- Creates and maintains relevant process documentation.
- Participates in UAT for supporting tools and applications.
- Achieves defined AR goals & business targets within the given area of responsibility.
- Participates in meeting service levels, key measurement targets of the team.
- Coordinates accuracy and compliance checks.
- Maintains good professional relationships with other team members.
- University diploma (preferably in Finance / Accounting / Economy)
- Min. 3 years of experience in Collections / Accounts Receivable
- Good knowledge of SAP FICO / SD (ECC or Hana) and related Collection’s functionalities
- Fluency in English and German
- Attention to details
- Experience in process design, transformation, and transition would be an asset