The team is responsible for data quality and support operations of Google’s core online Geo products, primarily Google Maps. A Tools Specialist is the liaison between the Operations team and Engineering team and responsible for ensuring the smooth technical functioning of the Ops teams.
Analyze and resolve tools and/or hardware problems: Diagnose and resolve complex problems discovered in tools/ products
Act as a technology expert for Geo Operators and Program Managers, removing technical obstacles and resolving user reported problems.
Work closely with Geo Data Operations (GDO) program management and software engineering teams to appropriately file bugs and escalate issues, ensure reproducibility and clearly communicate user issues
Coordinate tools releases and new updates (as needed)
Test tool fixes/changes/new features for engineers
Submit code changes with C++ & Java Languages for tools (as needed)
Develop new tools/Dashboards and/or automation as needed by the teams
Diagnose global Geo problems related to software/linux
Respond to support tickets for technical issues (bugs, latency, tool issues) and perform debugging and analysis and escalate bugs that negatively impact operations according to the thresholds established in a timely and clear way.
2 years’ experience in similar domain
ArcGIS Pro/ArcGIS Enterprise
Linux/Windows server environments, Bash, SQL, APIs, ETL
High school graduate or equivalent
Technological savviness with operating systems: Windows, Linux, and a strong familiarity with geospatial software packages like ESRI and Safe FME.
Ability to undertake some automations, with scripting skills strongly recommended; Python (ArcPy/GeoPandas/ArcGIS API for Python and Conda tools) and Bash or similar.
Excellent interpersonal and communication skills with the ability to operate and communicate effectively with people at all levels of the business.
Comfortable with a rapidly-changing environment
Strong problem-solving skills and excellent attention to detail
Able to work independently, motivated, proactive attitude with a passion for learning and creative problem solving
Medical care with dentist for you and your family
Cafeteria benefits & multisport card
Employee Assistance Program- emotional and wellness support
Opportunities to develop: co-financed training programs, free training platforms
Opportunity to make a difference: volunteering programs
Great atmosphere, no dress code, fun team :)
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych zawartych w mojej ofercie pracy dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 r. o Ochronie Danych Osobowych; tekst jednolity Dz. U. z 2016 r. poz. 922 z późn. zm. ). Jednocześnie oświadczam, że zostałem/am poinformowany/a o dobrowolności podania danych osobowych oraz prawie dostępu do treści swoich danych i ich poprawiania.