pomorskie / Gdańsk
Troubleshooting Agent with German
2025-12-19
Work model: Remote
We are dedicated to helping the worlds leading companies build stronger businesses - helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdańsk, Wrocław, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals, and a range of benefits. Be Cognizant!
What will you do:
- Build relationships with community contributors through community and social media, to provide a satisfying self-help experience and support those scales.
- Manage an International Community in your designated language, managing experts’ statuses, sharing appropriate comms and product info as well as help to prepare annual events for community experts.
- Checking quality of localization of content to be published on relevant local channels (Blogger, Twitter).
- Develop technical expertise, and be a genuine, credible, and approachable ambassador for the support community.
- Troubleshoot community experts’ escalations and issues qualifying for direct support.
- Proactively monitor communities to identify trending issues or threads suitable for direct support.
- Identify top user issues and relevant insights for your market and communicate those to the regional PSM (Product Support Manager).
- Perform user feedback deep dives for specific products in your market upon request.
- General reporting on community metrics and document management.
- Be involved and offer suggestions for possible future team improvements.
- Work closely with the other team members to meet client goals.
- Responsible for other activities assigned by your superior.
Requirements:
- Graduation in any discipline; newly graduated candidates will also be considered.
- Bilingual with excellent level on the market support language (German Native).
- Good command in English language (min. B2).
- Relevant experience in website/online content creation/management.
- Experience in one or more of the following areas: Internet Industry, Search Engine Optimization (SEO), Developer Relations, Technical Communications and/or Web Development.
- Google Ads and Analytics understanding and experience.
- Strong experience in analyzing, troubleshooting, and resolving user-reported issues.
- Excellent communication skills (both verbal & written).
- Flexibility and adaptability to a changing and fast paced working environment.
- Proactive and well organized with a track record of success in a team environment.
- Good understanding on working with targets and meeting/exceeding client expectations.
What we offer:
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefit,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities.