Control Room Manager
- Responsible for escalations during incidents and other operational matters.
- Coordination of measures for the elimination of incidents and ensuring their processing.
- Monitoring compliance with the service level agreement (SLA).
- Liaise with Operations, WMS Dev and the Customer to optimize the automation solutions in warehouse.
- Operational process improvements and improving the performance of WMS through change requests.
- Responsible for planning resources, software releases and their validation.
- Close co-operation with customers and other third-party suppliers.
- Steering of a continuous improvement process to regularly increase the quality of the Control Room.
- Participation in creating the areas budget.
- Managing a team of employees.
- Minimum 2 years of experience in a position related to managing a team of employees and external customer service.
- Knowledge and skills in supporting warehouse and logistics processes.
- Category B driving license.
- English knowledge (min B2).
- Knowledge of MS Office (MS Excel).
- Knowledge of LEAN, KAIZEN, 5S, IMS.
- Ability to work under pressure.
- Knowledge of a warehouse management system (WMS) is desirable.
- Ability to manage a team of employees and to motivate others.
With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.
We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.
As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.
Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.