mazowieckie / Warszawa
Customer advisor with Swedish for TV streaming provider
dzisiaj
Ogłoszenie numer: 9549235, z dnia 2025-03-13
Customer advisor with Swedish for TV streaming provider
Miejsce pracy: Warszawa
Opis stanowiska
- Provide assistance via phone, email or chat
- Deliver technical support for the streaming company,
- Address contract and billing inquiries thoroughly and efficiently,
- Handle and process customer complaints with empathy and professionalism,
- Serve B2B and B2C clients on inbound calls as first and second line support,
- Deal with outbound calls for administrative tasks eg. gathering feedbacks or late payment calls and similar.
Wymagania
- Service-oriented thinking with focus on customer experience
- Fluency in Swedish (C1 level), and English written and verbal (B2),
- Outstanding communication skills
- Administrative and technical knowledge
- Strong communication skills and good listener,
- Minimum 6 months of experience in customer service,
- Willingness to perform soft selling and upselling,
- Availability to work 5 days out of 7 with 8.5 hours long shifts per day (including breaks), between: Mon-Fri 8:00-20:00 and weekends between 10:00-20:00
Nice to have:
- Experience with CRM system.
Oferujemy
- Equal opportunities for all, regardless of age, gender, and other factors. Everyone is held to the same standards of knowledge,
- Embrace an international and diverse work environment that broadens your horizons,
- Benefit from our investment in your growth through coaching and mentoring, enhancing your skills and potential,
- Team-building events to foster a collaborative work environment,
- Team leader support at every stage of cooperation,
- Work in a modern office in Warsaw,
- Private medical care,
- Contract of employment or contract of mandate.
Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.