śląskie / Katowice
Customer Support Specialist - Banking Services (German & English)
dzisiaj
As a Customer Support Specialist, you will serve as a trusted guide and digital companion for our customers in digital space. You will handle both telephone and written inquiries, primarily in German (approx. 5% in English) related to credit card.
Customer Support Specialist - Banking Services (German & English)
Katowice
Your daily tasks will include:
- Responding to general questions about credit card products, self-services and mobile/web apps
- Supporting customer authentication to carry out actions such as: card activation, blocking/unblocking and cancellations; transaction inquiries and dispute submissions; ordering replacement cards, statements and PIN letters;
- Managing card limits and processing product changes; updating contact information, including 3D secure mobile numbers; supporting online and telephone banking services; recording complaints and initiating goodwill refunds.
- Stick to regulations and processes.
- Protect our clients sensitive data.
Your Profile:
- Fluent in German (minimum C1 level) and very good command of English (minimum B2 level)
- Excellent communication and interpersonal skills
- Strong ability to assess customer needs and provide tailored solutions
- High level of flexibility and adaptability to evolving topics
- A customer-focused mindset with the ability to remain calm and empathetic in various situations
- Sales orientation is a plus, as cross-selling and upselling may become part of the role over time
- Ability to make a criminal records background check
- Good computer skills
- Be customer-oriented
- 24/7 support
Good to have:
- Educational background in economics, finance or related field
What We Offer:
- A dynamic, international work environment in one of the worlds leading customer experience companies
- Comprehensive training and onboarding, so you feel confident from day one
- Flexible working schedule with additional compensation for night shifts
- The chance to be part of a forward-thinking, digital-first team
- Work from home
- A diverse and inclusive culture that values your ideas and individuality
- Well-being programs, team events and employee engagement activities
- An access to the e-learning platforms: LinkedIn Learning, Concentrix University
- Refer a Friend and Earn - bonuses for the friends recommendations
- Language classes: English and Polish.
Apply now and become part of a team that values clarity, connection, and customer satisfaction.