Customer Support Specialist with English and Polish
In office paid training for 3 weeks. Nesting period for another 9 weeks.
Work Type: work from home after 3 months
Client Overview
Were passionate about connecting travelers with incredible experiences around the world. With a mission to make it easier for everyone to experience the world, we offer a diverse range of accommodations, from cozy apartments to luxurious resorts, and everything in between.
Our Impact:
- Were not just a company; were a global community dedicated to shaping the future of travel.
- Our platform empowers travelers to explore new destinations, discover unique experiences, and create lasting memories.
- Through our commitment to sustainability and responsible tourism practices, were working to preserve the beauty and diversity of our planet for future generations.
Join us on our journey to redefine travel and shape the future of the industry. Whether youre a seasoned professional or just starting your career, theres a place for you at our company.
Duties and Responsibilities
- Answering incoming calls in Polish and English and assisting customers with their inquiries
- Communicating with the portals customers via chat
- Advising and informing about the rules of cooperation
- Assisting customers at various stages of cooperation with the service
- Providing accurate and timely information regarding products, services, and policies
- Resolving customer issues efficiently and effectively, ensuring high levels of satisfaction
- Collaborating with team members and other departments to address customer needs and improve processes
- Knowledge of Polish at C1 level and English at B2 level - training and materials will be in English
- Positive attitude, communication skills and good diction
- Proficient computer skills and speed in finding information
- Openness to customer needs, responsibility and commitment
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to multitask and prioritize in a fast-paced environment
- Availability for 3 weeks of full-time training (Monday through Friday between 8:00 a.m. and 4:30 p.m). After the training, we will meet in the office for 9 weeks to support you in your tasks and assign a mentor
- Availability min. 150 hours per month
- First of all, new experience! We do not require it from you - we will teach you everything during the training
- Salary paid on a weekly or monthly basis - the choice is yours
- Cooperation on the basis of a contract of mandate signed even before the first day of training
- Ability to serve customers on a flexible schedule from Monday to Sunday from 7:00 a.m. to 11:00 p.m. We will need you at least 2 weekends
- Relaxed, partnership atmosphere within the team
- Opportunity for development within the companys structures
Join our team & apply today!
Majorel & Teleperformance
You are applying for a job at Majorel, which is now part of Teleperformance. Welcome to a whole new world of opportunities!
In the coming months, the best of both organizations will converge to deliver even more agile and resilient digital business services. With nearly 500,000 team members in more than 95 countries, we are stronger together and ready to master the future.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.