Global Supply Chain & Customer Service Specialist
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At JTI, we offer an ambitious career opportunity that will allow you to be part of a world-class team dedicated to excellence. As a Global Supply Chain & Customer Service Specialist, you will play a pivotal role in managing operations within the GBS scope. This includes the vital task of supplying materials to JTI markets and 3rd Party Partners. Work closely with a diverse range of collaborators including service providers, factories, Markets and Global Logistics, Finance, R&D, and other functional partners
Provide efficient support for Customer Service and Supply Chain processes in SAP ECC, IBP, and Transportation Modules. Ensure high-quality operational support for dedicated Markets & Customers. Deliver and bill products flawlessly
- Coordinate the phase-in and phase-out of the portfolio for designated markets/customers
- Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output
- Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customers requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment
- Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing
- Liaise with forwarders/carriers for transport document establishment
- Build company service-related purchase orders as recorded
- High School Diploma and/or Commercial Diploma
- 3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role
- Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset
- SAP Hana experience or other ERP
- Logistics knowledge
- Familiarity with Microsoft Office (Excel, Word, and PowerPoint)
- Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously
- Competitive pay and attractive annual bonus
- On-going development opportunities in multinational environment, wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture
- Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)
- Lot of flexibility in terms of work arrangements (work from office or from home)
- Private medical care (various options to choose) and life insurance
- Employee pension and savings programs
- JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave
- Multisport card, foreign languages classes
- Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)
- Modern office with traditions (Art Norblin Factory) in convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking
- Working in a diverse and inclusive organization of over 40 different nationalities
- Family Leave
- Investment
- Life Insurance
- Medical Care
- Multisport Card
- Pension Plan