mazowieckie / Warszawa
Operations Manager Air / Sea / Road Freight
2026-08-27
Ogłoszenie numer: 11346553, from 2026-08-27
Our client: is an international freight forwarding and logistics company founded in 1960s. Today the company operates a network of offices across 28 European countries and employs more than 1,200 logistics professionals.
- The company specializes in air, ocean, and road freight forwarding, warehousing, customs clearance, and end-to-end supply chain solutions for a wide range of industries including automotive, aerospace, retail, electronics, and project cargo.
- The company is family-owned and financially stable, with over €300 million in annual turnover and a strong focus on organic growth, operational efficiency, and long-term customer partnerships. Its European footprint allows customers to manage their supply chains through one integrated logistics partner across the continent.
Operations Manager Air / Sea / Road Freight
Location: Warszawa
Job description
- The Operations Manager is responsible for leading and managing end-to-end freight forwarding operations, including air, ocean, road transportation, and customs activities. The role ensures operational excellence, regulatory compliance, financial performance, and high-quality service delivery to customers.
- The position plays a key leadership role in optimizing operational workflows, maintaining profitability at the shipment and file level, and developing a high-performing operations team.
KEY RESPONSIBILITIES
Operational Leadership
- Manage and oversee daily freight forwarding operations across air, ocean and road freight – 13 team members.
- Ensure timely and accurate execution of shipments, documentation, and operational processes.
- Monitor operational performance to ensure on-time shipment execution and file completion accuracy.
- Manage operational exceptions including delays, claims, and customs-related issues, ensuring prompt resolution.
- Maintain operational service standards for strategic and key accounts.
Financial Performance & Cost Control
- Monitor shipment-level profitability and file margins.
- Ensure effective control of carrier rates, subcontractor costs, and operational expenditures.
- Identify and mitigate operational cost leakage.
- Ensure accurate and timely invoicing in accordance with company policies.
- Review subcontractor invoices and operational costs to maintain financial discipline.
- Prepare and present monthly operational reports, job performance reports, financial results, and wage-related reports to the Regional Director.
Sales & Commercial Support
- Partner with the Sales team to support business development initiatives.
- Provide operational feasibility assessments and pricing input for customer solutions.
- Ensure operational readiness and service quality for newly onboarded customers.
Requirements
- Extensive experience in freight forwarding operations management, with a strong focus on operational excellence and service quality.
- Proven track record of managing relationships with airlines, including rate negotiations, business reviews and regular stakeholder meetings.
- Strong leadership and people-management skills, with the ability to motivate teams and drive performance.
- Solid knowledge of air freight forwarding operations, covering both import and export processes; experience in ocean and road freight is considered an advantage.
- Ability to prioritize and manage multiple tasks effectively in a fast-paced, international logistics environment.
- Commercially driven and business-oriented, with a strong ability to identify new business opportunities and contribute to business growth.
We offer
- A supportive and collaborative work culture.
- Competitive salary and benefits package.
- Opportunity to lead a high-performing team in a dynamic environment.
- Flexible schedule.
- Possibility of home office.
- Opportunity of professional growth and development into a multinational organisation.
- Company car.
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