Process Excellence Expert
What we do
At Cognizant, we are dedicated to helping the worlds leading companies build stronger businesses — helping them go from doing digital to being digital.
In Poland, our offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the team
The Transformation Team works closely with the Operations Team to support strategic initiatives and drive performance improvements. They actively participate in lead discussions, analyze current operational matrices, and identify areas for optimization and automation. Comprising Lean Six Sigma professionals - including Green Belt Team Leads and Black Belts — the team operates across multiple regions, including India, the UK, and the US, bringing a global perspective to continuous improvement efforts.
- Drive continuous improvement culture through training, co-ordination and implementation of principles of Lean/Six Sigma in day-to-day operations in KPO/BPO.
- Lead process optimization initiatives as a project lead and mentor the green belt projects parallelly with operations/delivery/client.
- Well versed with basic and advanced project management methodologies and problem solving techniques.
- Understands and articulates problems/issues in a timely and accurate manner from the delivery/operations teams.
- Prepare business cases, project charters, Automation Assessments (RPA), Business Requirement Documents, (BRD) and use cases.
- Participate in exploring solutions for problems and process bottlenecks.
- Actively contributes to change implementation initiatives on the floor.
- Reports issues related to problems/opportunities to transformation leaders.
- Play pivotal role in executing transformation governance model to build the continuous improvement culture.
- Demonstrated ability to lead and mentor Green Belt projects in collaboration with operations, delivery teams, and clients.
- Proven experience in driving continuous improvement initiatives within KPO/BPO environments using Lean and Six Sigma methodologies.
- Strong knowledge of both basic and advanced project management frameworks and problem-solving techniques.
- Proficient in preparing business cases, project charters, BRDs, automation assessments (RPA), and use cases.
- Hands-on experience in analyzing process bottlenecks and contributing to solution design.
- Effective communicator with transformation leaders regarding improvement opportunities and project progress.
- Opportunity to be part of a global organization focused on development;
- Open-minded and multinational environment;
- Training & development opportunities including language courses;
- Professional development and a clear career path,
- Extensive benefits package: Multisport Card, Lux Med medical healthcare including dental care, life insurance, and cafeteria benefits.
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