pomorskie / Gdańsk
Team Leader with German and English
2024-12-18
Join us at Foundever!
Foundever is one of the lead companies in bussiness process outsourcing (BPO), digital marketing, growth and talen management, innovative technologies, consulting and analytics!
Team Leader with German and English
Your tasks will involve:
- Leading, managing, overseeing and supporting a team of Customer Service Agents;
- Ensuring the Team fulfills KPI’s set by clients;
- Facilitating clear and efficient communications;
- Rewarding Agents for best results;
- Participating in the recruitment and induction processes.
This job is for you if:
- You are able to work stationarily in Gdańsk;
- You have fluent command of spoken and written German (C1) and English (B2) (Both);
- You can effectively manage a team, offer constructive feedback, oversee processes and growth;
- You have excellent manners and high personal standards;
- You are motivated and growth oriented;
- You are no stranger to MS Office software;
- You think logically, and are good at problem-solving and introducing improvement solutions;
- You have at least 12 months of experience with Customer Service positions. Product Specialist, Trainer and/or Mentor experience is a plus as well.
Join us and you will be able to:
- Grow and develop, 92% of our Management started their journey in Customer Care;
- Receive appealing social bonuses (Multisport card, access to private healthcare);
- Work in a great team with an amazing atmosphere.
What else should you know?
- Additional vacation funds or co-financing new glasses is a standard for us, if you are a parent, your children can count on holiday gifts from our company Santa.
- We have internal programs promoting a healthy lifestyle;
- We offer access to broadly developed training platforms. Growth of our employees is important to us.
Do not wait! We are excited to hear from you!