Technical Account Manager
Technical Account Manager
THE CONTEXT
ADEO Services is one of the ADEO units (together with Leroy Merlin, Bricoman, Weldom, Kbane, Saint Maclou) whose role is to support our various companies worldwide. Joining us means evolving into a platform, international and leading company.
The Group is currently developing its marketplace. It is a key pillar of an ambitious plan to transform the entire business and become the world’s leading habitat platform. The marketplace will help expand the product and service offering, improve Customer experience, reinforce the market positioning and create a key revenue stream
YOUR MISSION
The Marketplace team at Adeo is looking for a talented, Customer-obsessed Technical Account Manager to support the marketplace growth. The role offers the unique opportunity to support the growth of large businesses, lead growth initiatives and develop a deep understanding of e-commerce.
The Technical Account Manager will play a key role in the long-term improvement of the Customer and Seller experience, as well as the success of the marketplace.
Responsibilities include supporting international Sellers during the technical onboarding, bringing day-to-day technical support to them and supporting their growth and long-term success in the marketplace. This role will have a high degree of autonomy and will be able to lead and influence across a broad range of international projects.
The ideal candidate will demonstrate a high degree of ownership and motivation to build a career in e-commerce. The ideal candidate is analytical, enthusiastic, self-motivated, detail-oriented, Customer-focused, and can handle ambiguity and influence at all levels of the organization.
The Technical Account Manager will have several key responsibilities, including:
- Lead the IT integration phase of Sellers: plans integrations, deliver recommendations on the different technical models, coordinate Seller training and training materials.
- Assist Sellers with the technical settings of their shop.
- Manage Seller integration IT settings and related tests.
- Constitutes and updates internal documentation.
- Monitors the daily Marketplace flows through the RUN Cockpit control indicators of the Marketplace activity.
- Identifies, reports and leads the resolution of integration problems.
- Contribute to the continuous improvement of the Marketplace Model. Propose and lead initiatives to streamline the technical onboarding processes and improve Seller experience.
YOUR PROFILE
Basic Qualifications
- 1 year of experience in IT consulting, e-commerce, integrator and/or software industries.
- Fluency in: German, English and Polish. Other European languages will be considered a plus.
- Bachelor’s Degree in IT, Engineering or a related field from a top-tier university.
- Highly organized and results-oriented with a high degree of ownership.
- Strong written and verbal communication skills.
- Technical fluency and highly motivated by web and e-commerce.
- Personal initiative and strong hands-on attitude along with creativeness, decisiveness and results-driven mentality for a business-focused way of thinking.
- Adaptability, flexibility and team-first attitude.
- Proficiency in G-Suite, XML, Excel/CSV, and office.
Preferred Qualifications
- Experience in building relationships and driving business growth in any related field.
- Experience with software development.
- Other European languages.
- Experience in team management.
WHAT WE OFFER
- A flexible smart working policy (possibility to work from home 3-4 days a week)
- Progress bonuses and company shareholding
- Co-option bonuses for new hires
- Company health insurance with advantageous coverage
- Computer and telephone equipment of your choice
- Quality onboarding to help you settle in and take your place as a leader
- The opportunity to participate in a wide range of training courses and attend technology events.
Please, send your CV in English, since the recruitment team is international.
ADEO Services is committed to greater diversity and inclusion, with an agreement in place as well as a disability mission, we support our (future) employees in adapting their workstations to their needs.
- Premia kwartalna;
- Udział w wynikach i Akcjonariat;
- Fundusz mieszkaniowy;
- Dofinansowanie do termomodernizacji;
- Ubezpieczenie grupowe;
- Mindgram - platforma edukacyjno-welbeingowa;
- Prywatna opieka medyczna;
- goFLUENT - platforma do nauki języków obcych;
- Kafeteria benefitów MyBenefit;
- Rabat na zakupy;
- Telefon służbowy;
- Autorskie programy rozwojowe i wsparcie przełożonego.