Contract Manager (M/F)
We are an international group specializing in contract logistics. In Poland, we operate across 50 locations. Every day, nearly 10,000 people in the #IDLogisticsTeam ensure that our customers products reach their destinations efficiently and safely.
On a daily basis, we work in modern distribution centers and provide logistics services for clients from a variety of industries, including fashion, e-commerce, FMCG, and beauty. Poland is also home to our IDEO Control Tower team, which coordinates freight flows across road, rail, and multimodal transport networks.
At ID Logistics, we value collaboration, commitment, and a positive working atmosphere. We know that people are the foundation of our organization, which is why we offer stable employment conditions and opportunities for professional growth, regardless of where you are in your career journey.
If you are looking for a place where your work truly matters and would like to be part of a team that supports one another in everyday challenges, join the #IDLogisticsTeam.
Place of work will be agreed with the candidate - Warszawa, Katowice or Stryków.
- In this role you will report to the Contract Management Director and work very closely with Site Managers, Operations Director and Managing Director
- Ensure the client satisfaction, bringing value added, improvements, new ideas and innovation
- Ensure and develop profitability of the customer in coordination with Operations, follow financial performance & execution of budget, ensure appropriate tariffs
- Increase profitable turnover with customers, proactively looking for new opportunities and supporting tenders
- Control that service level matches contractual commitment & customer’s expectations
- Ensure / pilot regular operational and strategic reviews with customer
- Evaluate the level of risk in the contracts, renegotiate clauses exposing company to risk and alert management in case of need
- Negotiate the contracts’ renewing
- Prepare defensive and cost reduction projects as well as continuous improvement actions
- Define & monitor action plans targeted to increase service level agreement and customer satisfaction
- Lead key projects connected with the customer, handle transversal projects within the company locally or internationally
- Ensure an efficient communication between customer and company’s departments, and amongst several sites if needed
- Preferably a degree qualification in related fields: business administration, sales, logistics, etc.
- Minimum 5 years of previous experience in contract logistics and transportation
- Legal and cost analysis knowledge
- Results oriented mindset
- Strong communication and interpersonal skills with aptitude in building internal and commercial relationships with professionals of all organizational levels
- Ability to handle projects simultaneously
- High autonomy and capacity for decision
- Fluent in English
- An opportunity to broaden/deepen knowledge and expertise in global projects
- Stable job in a professional team
- Interesting path of career in an international organization
- Consistent scope of responsibilities
- Benefits: private medical care, sport card, life insurance
- Company Social Benefits Fund
- Place of work will be agreed with the candidate